Undertake routine front of house duties

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CUAFOH201, 'Undertake routine front of house duties'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Undertake routine front of house duties' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria


Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for work activities

1.1 In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances

1.2 Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required

1.3 Plan and prioritise workload within allocated timeframes

2. Complete work tasks

2.1 Set air conditioning, heating and lighting to required levels in venues before, during and after shows

2.2 Turn front of house visual display and audio systems on and off as required

2.3 Complete tasks in relation to retail and catering services promptly and according to instructions

2.4 Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role

2.5 Follow health and safety and security procedures in relation to assigned tasks

2.6 Advise relevant personnel of security, health and safety or emergency issues that need attention

2.7 Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks

2.8 Identify factors affecting work requirements and take appropriate action within scope of own job role

2.9 Communicate appropriately with relevant personnel and the public during the completion of tasks

3. Review work performance

3.1 Seek feedback on work performance from supervisors and colleagues

3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards

3.3 Identify and plan opportunities for improvement through discussions with colleagues