Provide seating and ticketing services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CUAFOH301, 'Provide seating and ticketing services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide seating and ticketing services' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain knowledge of venue facilities and performances

1.1 Identify and access sources of current and accurate venue information

1.2 Ensure full understanding of venue seating and ticketing arrangements, including consideration of issues affecting customers with special needs

1.3 Record and store information for future use, according to organisational systems

2. Respond to customer queries

2.1 Provide accurate information on costs of ticket categories, including concessional rates and conditions of availability

2.2 Provide accurate information on start and finish times in response to customer queries

2.3 Provide information on facilities and services for customers with special needs, as required

2.4 Advise customers on nature of seating, including location and viewing details

2.5 Take account of special requests and customers with special needs when selecting seats

2.6 Make appropriate recommendations for alternative or future performances, sessions or events as required

2.7 Provide accurate and clear advice on refund and exchange policies and procedures

2.8 Handle enquiries and sales in an efficient and polite manner, mindful of the need for speedy processing of requests at peak times

2.9 Seek advice or assistance from colleagues as required

3. Issue tickets

3.1 Check that required equipment and materials are available and operational before beginning ticket issue

3.2 Issue tickets and receipts according to organisational procedures and ticketing system

3.3 Check tickets before providing them to customers and reconfirm details with customers

4. Maintain online booking systems

4.1 Load performance session and venue seating data into ticketing software system

4.2 Monitor the currency of information about events and productions and update as required

4.3 Respond to queries received through online booking systems and refer issues beyond scope of own job role to relevant personnel