Provide seating and ticketing advice

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CUEFOH03C, 'Provide seating and ticketing advice'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide seating and ticketing advice' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop and update knowledge of venues facilities, seating and performances

1.1. Identify and access information sources for current and accurate information on venue/s, facilities, seating and performances/sessions/events

1.2. Read and accurately interpret information on all aspects of venue seating and ticketing, including consideration of issues affecting customers with special needs

1.3. Record and store information for future use, in accordance with organisational systems

2. Provide seating and ticketing information

2.1. Provide accurate information on costs of all ticket categories, including any concessional rates

2.2. Provide accurate information on performance/session/event commencement and conclusion times, as requested

2.3. Provide information on facilities and services provided for customers with special needs, as required

2.4. Advise customers on nature of seating, including location and viewing details

2.5. Consider special requests or customers with special needs when selecting seats

2.6. Make appropriate recommendations for alternative or future performances/sessions/events as appropriate

2.7. Provide accurate advice on refund and exchange policy and procedures and clearly reinforce these issues

2.8. Handle all enquiries and sales in an efficient and polite manner according to the speed requirements of the sales situation

2.9. Seek advice or assistance from colleagues as required

3. Issue tickets

3.1. Check that all equipment and materials are available and operational before commencing ticket issue

3.2. Issue tickets and receipts, if required, in accordance with organisational procedures and ticketing system

3.3. Check tickets before providing them to customer and reconfirm details to the customer

Qualifications and Skillsets

CUEFOH03C appears in the following qualifications:

  • SIT30607 - Certificate III in Events
  • CUE30303 - Certificate III in Venues and Events (Customer Service)
  • CUE40403 - Certificate IV in Venues and Events (Customer Service)
  • CUE20103 - Certificate II in Live Production, Theatre and Events