Usher patrons

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CUEFOH04C, 'Usher patrons'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Usher patrons' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Check and process tickets

1.1. Check tickets/passes for validity and seating location and process in accordance with organisational procedures

1.2. Take appropriate action should any problems arise with tickets/passes

1.3. Provide patrons with accurate auditorium information and advise if any special restrictions or requirements apply

1.4. Refer issues beyond own level of responsibility to the appropriate person

2. Seat patrons

2.1. Encourage patrons to enter the appropriate location in accordance with public announcements

2.2. Deal with queues to ensure that patrons are seated efficiently and quickly and that the performance is not delayed

2.3. Monitor crowd movement and take appropriate action to address problems

2.4. Direct patrons to their seat location or guide patrons to seats, ensuring their safety

2.5. Deal with any seating problems, take remedial action according to individual level of responsibility and enterprise procedures

2.6. Identify patrons with special needs and provide special assistance to seat them at the most appropriate time for the comfort and convenience of all patrons

2.7. Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time

2.8. Observe safety requirements and regulations at all times in accordance with organisational procedures

3. Monitor entry to and from the auditorium

3.1. Close auditorium doors in time for the performance/session/event and continually monitor

3.2. Assist any patrons to safely exit and re-enter the auditorium at appropriate times

3.3. Clear the auditorium of patrons at the conclusion of the performance/session/event in accordance with safety requirements and regulations

3.4. Tidy and/or clean the auditorium and secure, as required

Qualifications and Skillsets

CUEFOH04C appears in the following qualifications:

  • SIS20310 - Certificate II in Sport and Recreation
  • CUS30309 - Certificate III in Music Business
  • SIT30607 - Certificate III in Events
  • CUE30303 - Certificate III in Venues and Events (Customer Service)
  • CUE40403 - Certificate IV in Venues and Events (Customer Service)
  • CUE30203 - Certificate III in Live Production, Theatre and Events (Technical Operations)
  • CUE20103 - Certificate II in Live Production, Theatre and Events