Provide venue information and assistance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CUEFOH09B, 'Provide venue information and assistance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide venue information and assistance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Access and update venue information

1.1. Access and keep up-to-date with information on facilities available at the venue in accordance with organisational systems

1.2. Incorporate information into day-to-day contact with the customer to support quality of service standards within the venue

1.3. Share information with colleagues to support efficiency of service

2. Greet patrons

2.1. Greet patrons courteously and according to organisational procedures

2.2. Provide special recognition to any regular patrons

3. Provide information and assistance to patrons

3.1. Proactively identify information and assistance needs of different patrons, including those with special needs

3.2. Respond to requests for information and assistance politely and provide accurate, clear and concise information

3.3. Provide special assistance to patrons with special needs with care and consideration and in accordance with enterprise procedures

3.4. Relay requests for further information or assistance to other relevant personnel, as required

3.5. Clearly and politely communicate any changes to the scheduled performance/session/event and address patrons' concerns, as required

3.6. Promote products and services available within the venue to patrons using appropriate customer service skills

Qualifications and Skillsets

CUEFOH09B appears in the following qualifications:

  • CUV30403 - Certificate III in Arts Administration
  • CUE30303 - Certificate III in Venues and Events (Customer Service)
  • CUE40403 - Certificate IV in Venues and Events (Customer Service)
  • CUE30203 - Certificate III in Live Production, Theatre and Events (Technical Operations)
  • CUE20103 - Certificate II in Live Production, Theatre and Events