Obtain information from external and networked sources to meet customer needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CULLB002B, 'Obtain information from external and networked sources to meet customer needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Obtain information from external and networked sources to meet customer needs' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria




Establish and confirm customer information request/need


Interview customers to determine and confirm details of the information need


Discuss options for satisfying the request with the customer including, where relevant, cost and timeframes for delivery


Where appropriate, keep customers informed of progress of delivery and, if necessary, recommend alternative options to fulfil the information need


Determine details of required information resources


Determine accurate bibliographic and other relevant details of the required information sufficient to locate resources


Keep customers informed of progress or provide accurate advice on alternative document delivery options


Identify and agree delivery requirements taking into account customer needs


Identify any other customer requirements in relation to required information and take appropriate action


Search external and networked sources


Complete information search based on knowledge of appropriate external and networked sources, including those used for commonly requested material


Develop, maintain and access professional/business networks and links with other information sources to facilitate location of required information/material


Identify and implement appropriate, logical and reasonable search strategies to locate unusual or difficult to locate information


Obtain and return information


Make accurate and complete requests to external sources in accordance with organisational standards and procedures


Monitor requests to external sources and take follow-up action as required


Check information/material received from external sources for its relevance to customer needs and for its condition, and take appropriate follow-up action


Take action to recall material, where required, and return it to provider, in the required condition, in accordance with established procedures or prior arrangements


Inform provider of any difficulties in relation to return of material and take appropriate action

Qualifications and Skillsets

CULLB002B appears in the following qualifications:

  • CUL40104 - Certificate IV in Library-Information Services
  • CUL50104 - Diploma of Library-Information Services
  • CUL30104 - Certificate III in Library-Information Services
  • PSP42010 - Certificate IV in School Support Services
  • PSP30604 - Certificate III in Government (School Support Services)
  • PSP41904 - Certificate IV in Government (School Support Services)
  • PSP30704 - Certificate III in School Support Services