Establish and maintain work and contractual relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CUSADM07A, 'Establish and maintain work and contractual relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Establish and maintain work and contractual relationships' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Establish and conduct work relationships


Establish relationships within the appropriate context in a manner which promotes goodwill and trust between all parties


Employ effective communication skills and techniques in relationships to build trust and respect


Take all opportunities to maintain contact with all parties wherever possible


Conduct negotiations


Conduct negotiations in a business like and professional manner


Conduct negotiations using techniques to maximise benefits for all parties in the context of establishing long term relationships


Take account of input from colleagues and other relevant parties in negotiations, where appropriate


Communicate the results of negotiations within appropriate timeframes


Manage situations in which there is conflict or disagreement


Make formal agreements /contracts


Confirm agreements in writing with contracts or other documentation drawn up in accordance with legal and other requirements


Ensure that all parties check and approve all aspects of formal agreement/contract in accordance with enterprise procedures where appropriate


Seek specialist advice in the development of contracts where appropriate


Foster and maintain business relationships


Seek information needed to maintain sound business relationships, and review and act upon it


Honour agreements within the scope of individual responsibility


Make adjustments to agreements in consultation with all parties and share information with appropriate colleagues


Build relationships through regular contact and use of effective interpersonal and communication styles


Handle any situations of conflict or disagreement so problems are resolved by negotiation and the best possible level of agreement is reached

Qualifications and Skillsets

CUSADM07A appears in the following qualifications:

  • PUA51206 - Diploma of Public Safety (Defence Public Affairs)
  • ICA50905 - Diploma of Information Technology (Multimedia)