Develop and implement effective communication strategies

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver DEFPA007, 'Develop and implement effective communication strategies'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop and implement effective communication strategies' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop effective communication skills

1.1 Strategies for internal and external distribution of information are developed, promoted, implemented and reviewed as required to ensure individual and organisational effectiveness is maximised.

1.2 In developing and implementing strategies special communication needs are addressed to avoid discrimination in the workplace.

1.3 Channels of communication are established and reviewed regularly to ensure staff are informed of relevant information in a timely way.

1.4 Coaching in effective communication is provided to staff as required.

1.5 Negotiation and conflict resolution strategies are used where required to promote effective operation of the organisation.

1.6 Issues are negotiated with key stakeholders, clients and staff in a way which leads to a mutually acceptable outcome.

1.7 Relevant work related networks and relationships are maintained as required to ensure client needs and organisational objects are met.

1.8 All communication with stakeholders and colleagues is appropriate to individual needs and the situation and promotes achievement of organisational objectives.

2. Facilitate group discussion

2.1 Mechanisms which enhance effective group interactions are defined and implemented.

2.2 Strategies which encourage all group members to participate are used routinely including seeking and acknowledging contributions from all members.

2.3 Objectives and agendas for meetings and discussions are routinely set and followed.

2.4 Relevant information is provided to groups as appropriate to facilitate outcomes.

2.5 Evaluation of group communication strategies is undertaken to promote ongoing participation of all parties.

2.6 The specific communication needs of individuals are identified and addressed.

3. Produce quality written materials

3.1 Writing is succinct and clear and is presented in a logical and sequential way which matches the audience and the purpose of the document.

3.2 Organisation guidelines and current accepted standards of writing which match the purpose are followed in producing all written documentation.

3.3 Appropriate and timely advice to management and stakeholders is prepared and provided as required.

4. Conduct formal discussions

4.1 Appropriate structures, timeframes and protocols are mutually agreed and adhered to during formal discussions.

4.2 Due regard to individual differences, needs and rights is shown during the conduct of interviews and formal discussions.

4.3 Feedback and advice is given in a way which reflects current identified good practice.