Utilise the legal process to recover outstanding debt

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSCRD404, 'Utilise the legal process to recover outstanding debt'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Utilise the legal process to recover outstanding debt' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review appropriateness of legal recovery

1.1 Review account history and previous attempts at debt recovery to determine status

1.2 Analyse all documentation to confirm it is accurate and complete

2. Instigate legal process

2.1 Confirm within level of delegated authority the appropriate debt recovery action

2.2 Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings

2.3 Provide advice as required on estimated timeframes for progress of legal proceedings

2.4 Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action

3. Implement actions arising from legal process

3.1 Record outcomes of legal proceedings in accordance with the decision and relevant legislation

3.2 Refer matters to authorised personnel for further action where appropriate

3.3 Inform all stakeholders fully of outcomes of legal proceedings


Qualifications and Skillsets

FNSCRD404 appears in the following qualifications:

  • FNS51510 - Diploma of Credit Management
  • FNS40110 - Certificate IV in Credit Management
  • FNS40111 - Certificate IV in Credit Management
  • FNS51511 - Diploma of Credit Management
  • FNS41811 - Certificate IV in Financial Services
  • FNS40115 - Certificate IV in Credit Management
  • FNS51515 - Diploma of Credit Management
  • FNS41815 - Certificate IV in Financial Services