Present broking options to client with complex needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSFMB503, 'Present broking options to client with complex needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Present broking options to client with complex needs' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop rapport with clients

1.1 Address client needs and objectives in a manner consistent with their level of financial understanding and which directly applies to objectives and requirements they have disclosed

1.2 Demonstrate high level communication skills in dealings with clients, including those with special needs

1.3 Introduce services, strategies and recommendations using clear and unambiguous language that avoids jargon in both oral and written communication

1.4 Ensure disclosure of capacity to client is consistent with industry requirements and organisational guidelines

2. Present broking options to clients

2.1 Guide clients through broking options and clearly and comprehensively discuss the impact of each option including advantages, disadvantages, risks and financial implications, taking into account various assumptions or possibilities

2.2 Clearly explain fees, charges and commissions to clients and provide copies of research and other documentation

2.3 Disclose any commercial relationship of representative and their organisation to products and services mentioned in plan

2.4 Identify and address issues, based on professional judgement, that may require further consideration or consultation with other financial services professionals

2.5 Seek confirmation from clients that they understand broking options presented

3. Negotiate effectively

3.1 Identify and respond appropriately to any client concerns and present alternatives to recommendations when requested

3.2 Observe limits imposed by regulatory requirements or organisational guidelines

3.3 Maintain communication channels when dealing with complaints and follow complaint handling procedures

3.4 Obtain agreement to proceed from clients

4. Complete and maintain necessary documentation

4.1 Record client interaction in accordance with industry requirements

4.2 Provide confirmation including relevant documentation and contract variation to clients

4.3 Ensure instructing or purchasing documents, where required, are signed by clients

4.4 Clearly define post-broking service to be provided and communicate to clients


Qualifications and Skillsets

FNSFMB503 appears in the following qualifications:

  • FNS50310 - Diploma of Finance and Mortgage Broking Management
  • FNS50311 - Diploma of Finance and Mortgage Broking Management
  • FNS50315 - Diploma of Finance and Mortgage Broking Management