Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSFMB503A, 'Present broking options to client with complex needs'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Present broking options to client with complex needs' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Develop rapport with client | 1.1. Client's needs and objectives are addressed in a manner consistent with their level of financial understanding and which directly applies to the objectives and requirements they have disclosed 1.2. High level active listening skills are demonstrated in dealings with client, including those with special needs 1.3. Services, strategies and recommendations are introduced to the client orally and in writing in a clear and unambiguous way, avoiding jargon and in appropriate language 1.4. Disclosure of capacity to client is consistent with industry requirements and organisation guidelines |
2. Present broking options to the client | 2.1. Client is guided through broking options and the impact of each option is clearly and comprehensively discussed with client including advantages, disadvantages, risks and financial implications, taking into account various assumptions or possibilities 2.2. Fees, charges and commissions are clearly explained to the client and copies of the research and other documentation provided 2.3. Any commercial relationship of the representative and their organisation to products and or services mentioned in the plan are disclosed 2.4. Adviser identifies and addresses issues that in their professional judgement may require further consideration or consultation with other financial services professionals 2.5. Confirmation is sought from client that they understand the broking options presented |
3. Negotiate effectively | 3.1. Client concerns, if any, are identified and responded to appropriately with alternatives to recommendations presented when requested 3.2. Limits imposed by regulatory requirements or organisation guidelines are observed 3.3. Restraint and control of feelings are exercised when dealing with conflict situations involving clients 3.4. Communication channels are maintained when dealing with complaints and following complaint handling procedures 3.5. Agreement to proceed is obtained from the client |
4. Complete and maintain necessary documentation | 4.1. Client interaction is recorded in accordance with the current industry documentation requirements 4.2. Confirmation including relevant documentation and contract variation is provided to the client 4.3. Instructing or purchasing documents where required are signed by the client 4.4. Post broking service to be provided is clearly defined, and is communicated to the client 4.5. Client records are created or updated |