Determine client requirements and expectations for clients with complex needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSFPL602A, 'Determine client requirements and expectations for clients with complex needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Determine client requirements and expectations for clients with complex needs' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Discuss the financial planning process, services and options with the client

1.1. Financial planning process, the licensees and principals, services and capacity of the organisation and the representative are explained to the client to establish the relationship

1.2. Fees and charges are explained to the client and an assessment made of the client's understanding of the fees and charges before proceeding with delivery of service

1.3. Relationship to other financial services is explained to the client and clients with special needs are identified and appropriate action taken or referral made

1.4. Procedures for internal and external complaints handling and resolution are explained to the client

1.5. The client is encouraged to ask questions that are responded to accurately and appropriately

2. Establish the client's personal and family financial situation

2.1. The client's personal and family financial situation is determined

2.2. The client's expectations, requirements, priorities and objectives for their personal and family finances are established

2.3. Relevant facts and information including financial, personal and family histories are obtained, checked with the client, documented and managed confidentially in accordance with company policy and guidelines and relevant legislation and industry codes of practice

2.4. Summary analysis of client's personal and family financial position is developed based on extent of client disclosure

3. Establish the client's business financial situation

3.1. The client's business financial situation, expectations, requirements, priorities and objectives for their business finances are established and documented

3.2. Summary analysis of client's business financial position is developed based on extent of client disclosure

4. Identify and gather information on any complex taxation and/or estate issues the client may have

4.1. Taxation and or estate issues are identified and discussed with the client

4.2. The client's expectations, requirements, priorities and objectives for issues identified are established and documented

4.3. Summary analysis of client's taxation and estate financial position is developed based on extent of client disclosure

5. Establish a holistic picture of the client's requirements and expectations

5.1. Information gathered is combined to generate a comprehensive view of the client's financial situation

5.2. Interdependencies and implications are identified and discussed with the client with further questioning and information gathering as required

5.3. An initial summary of the client's financial position is developed and their expectations, priorities and requirements discussed with them and reviewed against the comprehensive position

6. Identify risks or unusual requirements

6.1. Risk issues and tolerance are explored comprehensively and ethically with the client with any unusual risks and or requirements assessed for viability

6.2. Risks to the client and or practice are assessed for their impact on financial planning services according to company policy and guidelines and relevant legislation


Qualifications and Skillsets

FNSFPL602A appears in the following qualifications:

  • FNS60410 - Advanced Diploma of Financial Planning