Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSFPL603, 'Provide comprehensive monitoring and ongoing service'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Provide comprehensive monitoring and ongoing service' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Discuss and confirm with client arrangements for ongoing service | 1.1 Prepare ongoing service options for presentation to client and recommend most appropriate option 1.2 Ensure prepared options include provision for best practice in ongoing service delivery in terms of frequency of contact, quality and thoroughness of assessment against performance targets in financial plan 1.3 Clearly define and agree on areas and targets to be reviewed and allocation of responsibilities 1.4 Agree on ongoing standard of service with client, including quality parameters, reporting frequency and arrangements for reviews and client initiated changes 1.5 Explain and confirm fees and charges for ongoing service with client, including costs of service needs outside requirements of agreement 1.6 Ensure agreement for ongoing service is signed by client |
2. Establish procedures for providing ongoing service | 2.1 Identify and brief personnel to implement each action in ongoing service arrangements 2.2 Identify and follow internal and external documentation requirements 2.3 Diarise key revision dates and establish client contact arrangements 2.4 Develop procedures for client to request unscheduled reviews 2.5 Establish monitoring procedures for critical timings and priorities |
3. Undertake and/or supervise monitoring of financial plan | 3.1 Establish arrangements for monitoring ongoing performance of financial plan 3.2 Monitor quality of ongoing client service 3.3 Ensure representative provides quality ongoing service that meets industry best practice, and organisational and regulatory requirements 3.4 Ensure representative issues instructions to internal and external personnel as per plan requirements 3.5 Check and follow up lodgement of documentation to ensure plan timings are met 3.6 Ensure representative obtains fees and charges, and processes according to organisational and legislative requirements 3.7 Establish clear arrangements for client to contact representative at any time with concerns and queries |
4. Establish long-term professional relationship with client | 4.1 Ensure regular communication arrangements between representative and client, and include scheduled meetings 4.2 Monitor client satisfaction against performance indicators of the practice |