Determine client requirements and expectations in financial planning

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSFPL612, 'Determine client requirements and expectations in financial planning'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Determine client requirements and expectations in financial planning' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify client’s financial needs and expectations

1.1 Identify and document client’s expectations, requirements, priorities and objectives

1.2 Identify financial planning process, roles, licensees, principals, services and capacity of organisation to meet client needs

1.3 Detail fees and charges to authorised representative and confirm understanding

1.4 Identify and report client’s relationship with other financial services to authorised representative

1.5 Identify client special needs and take required action, making referral to specialists where required

1.6 Explain procedures for internal and external complaints handling and resolution to authorised representative

2. Establish client’s financial situation

2.1 Obtain and assess information on client’s financial situation

2.2 Document findings from assessment of client’s financial situation

2.3 Obtain and check with authorised representative relevant facts and information and manage confidentially according to organisational policies and procedures, legislative requirements and industry codes of practice

2.4 Develop summary analysis of client’s financial position

3. Identify and gather information on client taxation and estate issues

3.1 Identify taxation and estate issues affecting client’s financial planning needs, and discuss implications with authorised representative

3.2 Establish and document client’s expectations, requirements, priorities and objectives for identified issues

3.3 Develop and document summary analysis of client’s taxation and estate financial position according to legislative requirements and organisational policies and procedures

4. Establish final client position and risks

4.1 Combine information and generate comprehensive view of client’s financial position

4.2 Identify interdependencies and implications of situation, and obtain further information where required

4.3 Develop initial summary of client’s financial position and discuss client expectations, priorities, and requirements

4.4 Review summary with authorised representative against comprehensive position

4.5 Discuss risk issues and tolerances with required stakeholders and assess unusual risks and requirements

4.6 Communicate risks and consequent impact on financial planning services to authorised representative according to organisational policies and procedures and relevant legislation