Monitor financial plans and provide ongoing service

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSFPL613, 'Monitor financial plans and provide ongoing service'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Monitor financial plans and provide ongoing service' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Discuss and confirm arrangements for ongoing service

1.1 Confirm with authorised representative that financial targets to be reviewed and allocation of responsibilities have been defined and agreed with client

1.2 Confirm with authorised representative client agreement on provision of ongoing service

1.3 Identify and document fees and charges for ongoing service according to organisational policies and procedures

1.4 Obtain signed client agreement for ongoing service from authorised representative

1.5 Establish arrangements for client contact regarding concerns and queries

2. Establish procedures for providing ongoing service

2.1 Identify and brief required personnel to implement actions in agreed ongoing service arrangements

2.2 Identify and follow internal and external documentation requirements according to organisational procedures and protocols

2.3 Record key revision dates for financial targets and confirm client contact arrangements with authorised representative

2.4 Develop procedures for unscheduled review requests by client

2.5 Establish procedures to monitor critical timings and priorities

3. Monitor or supervise monitoring of financial plan

3.1 Establish arrangements for monitoring ongoing performance of financial plan and its compliance with regulatory and organisational requirements

3.2 Implement procedures for monitoring quality of ongoing client service

3.3 Confirm that authorised representative issues instructions to internal and external personnel as per plan requirements

3.4 Check and follow up lodgement of required documentation to ensure plan timings are met

3.5 Confirm authorised representative obtains and processes fees and charges according to legislative, taxation and organisational requirements

3.6 Monitor client satisfaction against performance indicators of the practice