Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSILF403A, 'Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1. Identify the products and services used by the organisation

1.1 Company products and services used by organisation are identified and the purpose of each determined

1.2 Product and service characteristics are identified and their strengths, weaknesses, terms, and conditions understood and communicated to clients, where applicable

1.3 Organisation’s promotional strategy for products and services is accessed and applied in business activities

2. Identify compliance implications of product

2.1 Compliance implications are established and documented

2.2 Client is provided with all necessary information and documentation as per compliance requirements

3. Determine the appropriate users for products and services

3.1 Function of each product and service and the customer needs it satisfies are identified and documented

3.2 Customer characteristics that best suit each product are researched

3.3 Products and services used by the organisation are compared with the products of competitors as a basis for selecting the most effective approach to matching the products to customer needs

3.4 Approaches to selling the products and services, keeping in mind competitors, are evaluated and useful approaches to meeting customer needs are determined

4. Maintain product knowledge

4.1 Relevant products and services are reviewed regularly and any changes to terms and conditions identified and applied in daily work

4.2 Systems for keeping up with changes and maintaining up-to-date knowledge about relevant products and services are put in place

4.3 Emerging trends affecting the financial industry are continuously reviewed and applied to product and service knowledge


Qualifications and Skillsets

FNSILF403A appears in the following qualifications:

  • FNS41512 - Certificate IV in Life Insurance
  • FNS51312 - Diploma of Life Insurance