Manage group life insurance claims

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSILF506, 'Manage group life insurance claims'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage group life insurance claims' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Receive claim against group life policy

1.1 Check that correct channels of lodgement have been followed

1.2 Identify relevant policy and type of cover

1.3 Evaluate evidence of member’s identity

2. Review member’s group history and eligibility for cover

2.1 Identify whether cover was granted within policy’s automatic acceptance provisions or if it was individually underwritten

2.2 Establish whether member was at work on commencement date of present insurance

2.3 Verify that premium contributions are current and correct

3. Manage relationships and information collection

3.1 Identify important contact points and intermediaries, and confirm each one’s role and responsibilities

3.2 Identify communication channels most appropriate to each relationship

3.3 Manage information collection and communication strategy

3.4 Refer case to suitably authorised team member where communication problems arise, in accordance with organisational policy and procedures

4. Assess claim

4.1 Review claim submission to establish circumstances of member’s claimed condition

4.2 Identify appropriate policy wordings to establish assessment criteria

4.3 Evaluate evidence to determine whether assessment criteria are met

4.4 Assess whether client complied with all additional disclosure requirements where cover was provided by means other than automatic acceptance

4.5 Decide whether a benefit is payable

4.6 Consider opportunity for rehabilitation with disability claims

5. Pay group life insurance benefits

5.1 Determine entitlements as per relevant policy conditions, within authority levels and obtain sign-off where required

5.2 Identify parties authorised to receive benefits paid by insurer

5.3 Communicate decisions to relevant parties, in accordance with procedures and regulatory requirements

5.4 Evaluate dependent relationships and beneficiary nominations for death benefits, if necessary

5.5 Set in place ongoing assessment processes for salary continuance claims and ensure benefit is appropriately taxed prior to payment


Qualifications and Skillsets

FNSILF506 appears in the following qualifications: