Settle claims

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSISV309A, 'Settle claims'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Settle claims' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Calculate claim entitlement

1.1. Information is gathered and evaluated to determine the amount of loss suffered by the customer

1.2. Settlement terms are determined according to policy wording, legislation and codes of practice

2. Negotiate and communicate settlement terms

2.1. Terms and conditions of settlement offer are promptly advised to client and/or third party according to organisation claims procedures, where appropriate

2.2. Response by client and/or third party to terms of settlement offer is considered to assess whether adjustment is required to take into account the value of lost or damaged goods

2.3. Negotiation is undertaken in an endeavour to reach mutual agreement on valuation

2.4. Terms and conditions of settlement offer are modified as necessary and client and/or third party advised promptly

3. Document liability decisions

3.1. Claim decisions are clearly communicated to the relevant parties in a manner required by the policy wording, the legislation, organisation operating procedures and codes of practice

3.2. Decisions are documented in such a way as to determine the basis on which the decision was reached and all the evidence/information that was considered, where applicable

3.3. Claims documentation is sent to reinsurers

4. Finalise settlement

4.1. Once settlement is reached, payments are made/instructed within the required timeframe

4.2. Settlement release is obtained from client and/or third party, as applicable

4.3. Claim referred for recovery action if appropriate, and loss recovery agent appointed if applicable

4.4. Recovery action is initiated from reinsurers if applicable

4.5. Finalised claims files are stored and maintained according to organisation policy and legislative requirements and codes of practice, as applicable


Qualifications and Skillsets

FNSISV309A appears in the following qualifications:

  • FNS30510 - Certificate III in General Insurance
  • FNS30511 - Certificate III in General Insurance