Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSISV510A, 'Manage non-routine and complex claims'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage non-routine and complex claims' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Analyse claim to determine validity | 1.1. Validity of claim is assessed against organisation and policy acceptance criteria for relevant type and category of policy 1.2. Information is confirmed as accurate, comprehensive and authentic 1.3. Inclusive validity is sought from specialists for advice where required 1.4. Reinsurer is notified of any claim immediately |
2. Evaluate the impact of a claim | 2.1. Data relating to the extent of the loss, damage or injury situation is analysed and claim estimates sought and reviewed 2.2. Claim is compared to expected payment projections for the product type, and business impact is determined 2.3. Strategies to minimise negative impact of any non-routine/complex claim are determined within requirements to meet policy obligations 2.4. Necessity for urgent action to protect organisation interests is determined |
3. Determine settlement options | 3.1. Settlement options are identified within policy obligations, organisation, legislative and legal requirements |
4. Manage support arrangements to resolve the claim | 4.1. Liaise with relevant parties to identify and meet support requirements such as partnering with external experts to ensure clients' needs are met 4.2. Manage any legal processes from a non-routine/complex claims perspective, including international legal system requirements, if applicable 4.3. Employ mediation skills to resolve issues or disputes associated with a significant claim, as required |
5. Identify any required changes to policy or procedures | 5.1. Circumstances of claim are documented for consideration in portfolio review 5.2. Changes to policy and procedures are instigated to minimise further loss in similar circumstances, if appropriate |
6. Report findings and update records | 6.1. Actions, procedures and outcomes are documented and recorded promptly and accurately 6.2. Stakeholders are provided with accurate and timely advice regarding claim proceedings 6.3. Finalised claims files are stored and maintained according to organisation policy and legislative requirements and codes of practice, as applicable |