Establish outsourced services and monitor performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSORG604, 'Establish outsourced services and monitor performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Establish outsourced services and monitor performance' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish scope for outsourced services

1.1 Review selected activities within organisation to identify which activities should be outsourced

1.2 Identify and document scope of possible outsourced services

1.3 Identify and document legislative and regulatory requirements in required services

1.4 Make recommendation or decision on scope of outsourced services according to organisational requirements

2. Establish criteria for outsourced services

2.1 Define scope of expertise required for outsourced service, and establish and document performance standards

2.2 Establish and document monitoring and reporting procedures for outsourced services

2.3 Establish and monitor procedure for integrating outsourced services with practices, and prepare briefing and tender documents

3. Select and engage outsourced suppliers

3.1 Implement tender process according to organisational guidelines, assess tender applications according to required criteria and obtain further information if necessary

3.2 Select and engage suppliers of outsourced services according to organisational guidelines

3.3 Brief outsourced supplier on required service, fund standards and procedures

3.4 Inform personnel within organisation about outsourced services and working implications

4. Monitor performance of outsourced services

4.1 Assess outsourced service performance against performance outcomes and organisational requirements, and establish further review periods

4.2 Negotiate required changes in service

4.3 Document and communicate supplier performance internally as required

4.4 Re-engage or disengage outsourced services as required


Qualifications and Skillsets

FNSORG604 appears in the following qualifications:

  • FNS51510 - Diploma of Credit Management
  • FNS50710 - Diploma of Superannuation
  • FNS60510 - Advanced Diploma of Superannuation
  • SFI50211 - Diploma of Fishing Operations
  • SFI50111 - Diploma of Aquaculture
  • SFI50511 - Diploma of Seafood Processing
  • SFI50411 - Diploma of Fisheries Compliance
  • FNS50711 - Diploma of Superannuation
  • FNS51511 - Diploma of Credit Management
  • FNS60513 - Advanced Diploma of Superannuation
  • FNS60115 - Advanced Diploma of Insurance Broking
  • FNS51515 - Diploma of Credit Management
  • FNS60515 - Advanced Diploma of Superannuation
  • FNS50715 - Diploma of Superannuation