Monitor performance in sales of financial products or services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSSAM601A, 'Monitor performance in sales of financial products or services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Monitor performance in sales of financial products or services' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Monitor implementation of sales policies and procedures

1.1. Implementation of organisation policies and procedures in regard to selling of financial products or services is monitored

1.2. Implementation of organisation's policies and procedures in regard to transactions including non-cash transactions and variations to standard transactions is monitored

1.3. Information relating to sales of financial products and services is accurately recorded and products and services sold monitored to ensure that they are matched to customer needs with remedial action taken where deficiencies are identified

2. Monitor implementation of customer service standards

2.1. Customer service standards are measured according to organisation's policies and procedures with remedial action taken where deficiencies are identified

2.2. Feedback to team members is provided in relation to customer service provision and quality on a regular basis in accordance with organisation policies and procedures

3. Monitor achievement of sales targets

3.1. Sales results are recorded to assist with monitoring achievement of sales targets

3.2. Individual and branch sales targets are monitored and recorded according to organisation policies and procedures

3.3. Feedback is provided to management and staff on sales performance in relation to sales targets and planning


Qualifications and Skillsets

FNSSAM601A appears in the following qualifications:

  • FNS60610 - Advanced Diploma of Banking Services Management