Support trustee in the selection and performance monitoring of outsourced services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSSMS505A, 'Support trustee in the selection and performance monitoring of outsourced services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Support trustee in the selection and performance monitoring of outsourced services' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Assist client/trustee establish scope for outsourced services

1.1. A review is conducted to determine the extent to which selected activities are conducted internally by members or by outsourced services

1.2. Activities within the fund that can or are required to be outsourced are identified

1.3. Scope of possible outsourced services is identified

1.4. Legislative and regulatory requirements relating to required services are identified

1.5. Recommendation and/or decision on scope of outsourced services is made according to fund requirements

1.6. Engagement criteria are established in negotiation with client/trustee

2. Assist the client/ trustee to establish performance criteria for outsourced services

2.1. Scope of expertise required from the outsourced service is defined and documented

2.2. Performance standards for the provision of monitoring service standards and performance outcomes from outsourced services providers are established and documented

2.3. Monitoring and measuring processes for performance outcomes from outsourced services are established and documented

2.4. Reporting processes for outsourced services are established and documented

2.5. Briefing documents are prepared

3. Assist the client/ trustee to select and engage outsourced suppliers

3.1. Client/trustee is assisted to select suppliers of outsourced services against established criteria

3.2. Outsourced suppliers are engaged formally

3.3. Outsourced suppliers are briefed on required service

3.4. Members are informed about outsourced services and working implications

4. Assist the client/trustee to monitor the performance outcomes of outsourced services

4.1. Performance outcomes of outsourced services are reviewed against performance criteria and fund requirements

4.2. Further review periods are established

4.3. Required changes in services are negotiated

4.4. Supplier performance is documented and communicated to members

4.5. Outsourced services are disengaged as required


Qualifications and Skillsets

FNSSMS505A appears in the following qualifications:

  • FNS50710 - Diploma of Superannuation
  • FNS60510 - Advanced Diploma of Superannuation
  • FNS50711 - Diploma of Superannuation
  • FNS60513 - Advanced Diploma of Superannuation