Supervise and monitor operational guidelines in a superannuation organisation

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSSUP506, 'Supervise and monitor operational guidelines in a superannuation organisation'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Supervise and monitor operational guidelines in a superannuation organisation' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify organisation’s operational guidelines and practices

1.1 Review organisation’s operational guidelines and procedures, and identify links to industry codes of practice and ethical standards

1.2 Identify operational procedures and practices that address compliance requirements

1.3 Interpret and clarify performance measures and operational outcomes

2. Supervise implementation of operational guidelines

2.1 Identify key positions, personnel, job descriptions and authorities

2.2 Measure and assess performance of staff, systems and resources in systematic way

2.3 Arrange support to ensure operational guidelines are being implemented

2.4 Regularly assess conformance of staff, systems and resources with operational guidelines

2.5 Periodically review operational guidelines for effectiveness

2.6 Identify and implement improvements to operational guidelines according to organisational requirements

3. Distribute information on operational guidelines to staff

3.1 Distribute operational guidelines to all relevant staff

3.2 Distribute updates and amendments as required

3.3 Receive feedback and interpretation requests, and respond according to organisational guidelines

3.4 Provide briefings for new staff on guidelines as part of induction procedures

3.5 Communicate sections of guidelines relevant to clients, including client rights, performance standards and complaint procedures, to clients and display where appropriate

4. Monitor operational procedures and guidelines

4.1 Monitor client service to ensure operational guidelines are being implemented effectively and service standards are being met

4.2 Periodically assess performance of staff, systems and resources against organisational guidelines and objectives

4.3 Manage documentation on supervision and monitoring of operational guidelines

4.4 Regularly monitor implementation of operational guidelines for compliance with relevant legislation and codes of practice

4.5 Identify breaches of guidelines and counsel staff where required


Qualifications and Skillsets

FNSSUP506 appears in the following qualifications: