Supervise and monitor operational guidelines in a superannuation organisation

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSSUP506A, 'Supervise and monitor operational guidelines in a superannuation organisation'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Supervise and monitor operational guidelines in a superannuation organisation' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify the organisation's operational guidelines and practices

1.1. Documented procedures that guide the operation of the organisation are identified and read

1.2. Practices that implement the operational guidelines are identified

1.3. Compliance requirements in the implementation of operational guidelines are identified

1.4. Industry codes of practice relevant to the implementation of operational guidelines are identified

1.5. Ethical standards in the implementation of operational guidelines are identified

1.6. Performance measures and operational outcomes are identified

2. Supervise the implementation of operational guidelines

2.1. Key positions, personnel, job descriptions and authorities are identified

2.2. Performance of staff, systems and resources is measured and assessed in a systematic way

2.3. Support is arranged to ensure operational guidelines are being implemented

2.4. Conformance of staff, systems and resources with operational guidelines is regularly assessed

2.5. Operational guidelines are periodically reviewed for effectiveness

2.6. Improvements to operational guidelines are identified and acted on according to organisation requirements

3. Distribute information on operational guidelines to staff

3.1. Operational guidelines are distributed to all relevant staff

3.2. Updates and amendments are distributed as required

3.3. Feedback and interpretation requests are received and responded to according to organisation guidelines

3.4. Briefings for new staff on the guidelines are provided as part of induction procedures

3.5. Sections of guidelines relevant to clients including client rights, performance standards and complaint procedures are communicated to clients and displayed where appropriate

4. Monitor operational procedures and guidelines

4.1. Client service is monitored to ensure operational guidelines are being implemented effectively and service standards are being met

4.2. Performance of staff, systems and resources is periodically assessed against organisation guidelines and objectives

4.3. Documentation on the supervision and monitoring of operational guidelines is managed

4.4. Implementation of operational guidelines is regularly monitored for compliance with relevant legislation and codes of practice

4.5. Breaches of guidelines are identified and staff counselled where required


Qualifications and Skillsets

FNSSUP506A appears in the following qualifications: