Communicate and interact effectively in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FPICOR2202B, 'Communicate and interact effectively in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate and interact effectively in the workplace' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Gather, convey and receive information

1.1. Applicable Occupational Health and Safety (OHS), environmental, legislative and organisational requirements relevant to communicating and interacting effectively in the workplace are identified and followed

1.2. Verbal and written instructions are gathered, received and responded to with correct actions

1.3. Instructions are conveyed accurately using relevant communication modes

1.4. Work signage is responded to with correct action

1.5. Information is conveyed in simple language and messages are acknowledged and checked

1.6. Questions are used to gain additional information and to clarify understanding

2. Carry out face-to-face routine communication

2.1. Routine instructions and messages are received and followed

2.2. Workplace procedures are carried out to company requirements

2.3. Information from a range of sources is accessed, interpreted and checked with appropriate personnel

2.4. Information is selected and sequenced correctly

2.5. Verbal and written reporting is conducted clearly and legibly in line with workplace procedures

3. Apply visual communications

3.1. Visual communications are used following accepted industry practices and/or social conventions

3.2. Attention of the communicating parties is obtained, checked and acknowledged

3.3. Intention of visual communications is clarified and checked at each step

3.4. Unclear or ambiguous visual communications are questioned or visually cancelled

3.5. Instances of unclear visual communications are followed up to avoid repeated problems

4. Participate in simple meeting processes

4.1. Correct process for meetings is identified and followed in line with pre-determined or agreed procedures

4.2. Responses are sought and provided to others in the group

4.3. Constructive contributions are made to the group

4.4. Goals or outcomes are noted and communicated to appropriate personnel

5. Maintain work relationships

5.1. Communication with co-workers is conducted in a courteous manner which reflects sensitivity to individual, social and cultural differences

5.2. Relevant workplace information is shared with co-workers to achieve designated individual and team, goals and objectives

5.3. Assistance is provided to, and sought from, co-workers to achieve work tasks

5.4. Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified with appropriate personnel

Qualifications and Skillsets

FPICOR2202B appears in the following qualifications:

  • FPI20405 - Certificate II in Wood Panel Products
  • FPI30805 - Certificate III in Woodmachining
  • FPI30105 - Certificate III in Forest Growing and Management
  • FPI30205 - Certificate III in Harvesting and Haulage
  • FPI30505 - Certificate III in Timber Manufactured Products
  • FPI20710 - Certificate II in Timber Truss and Frame Design and Manufacture
  • FPI20505 - Certificate II in Timber Manufactured Products
  • FPI30705 - Certificate III in Sawdoctoring
  • FPI20305 - Certificate II in Sawmilling and Processing
  • FPI20105 - Certificate II in Forest Growing and Management
  • FPI10105 - Certificate I in Forest and Forest Products
  • FPI20605 - Certificate II in Timber Merchandising
  • FPI30405 - Certificate III in Wood Panel Products
  • FPI20205 - Certificate II in Harvesting and Haulage
  • FPI30910 - Certificate III Timber Truss and Frame Design and Manufacture
  • FPI30305 - Certificate III in Sawmilling and Processing