Solve systemic problems in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FPPPRS320A, 'Solve systemic problems in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Solve systemic problems in the workplace' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify and describe the problem

1.1. Problem is identified and described within Occupational Health and Safety (OHS) regulations, environmental and safe working requirements/practices, Standard Operating Procedures (SOP), and housekeeping requirements

1.2. Information is gathered to define the type of problem

1.3. Information is gathered to define the extent of the problem

1.4. Information is gathered on the effect of the problem with regard to quality or productivity

2. Assess the situation and determine actions

2.1. Situation is assessed and actions are determined within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

2.2. Immediate action is taken if safety, quality or productivity are compromised

2.3. Personnel are notified as required

2.4. Problem is referred to appropriate group or department if required

2.5. Possible types of problem solving activities/methodologies available are assessed and most appropriate is determined

3. Conduct analysis

3.1. Analysis is conducted within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

3.2. Team is assembled for analysis, if required

3.3. Selected problem solving methodology is used

3.4. Possible solutions are determined

3.5. Quick fixes are conducted if required

3.6. Favoured solutions are determined

4. Determine action plan

4.1. Action plan is determined within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

4.2. Action plan is developed including contingencies

4.3. Plan is documented following workplace procedures

4.4. Plan is communicated to appropriate personnel

4.5. Plan is approved by appropriate personnel

5. Implement plan

5.1. Plan is implemented within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

5.2. Resources to implement the plan are identified and organised

5.3. Plan is scheduled

5.4. Plan is communicated to team and other personnel

5.5. Team members are assisted where required

5.6. Planned changes are made to solve the problem

6. Monitor and evaluate the solution

6.1. The solution is monitored and evaluated within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

6.2. Changes are monitored

6.3. Effectiveness of the solution is evaluated

6.4. Contingency plans are implemented if required

7. Document and report changes

7.1. Changes are documented and reported within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

7.2. Required documentation is finalised

7.3. Outcome of the solution is reported

7.4. Outcomes of the solution are communicated to team and appropriate personnel


Qualifications and Skillsets

FPPPRS320A appears in the following qualifications:

  • FPP40210 - Certificate IV in Papermaking Operations
  • FPP30110 - Certificate III in Pulping Operations
  • FPP40110 - Certificate IV in Pulping Operations
  • FPP30210 - Certificate III in Papermaking Operations