Contribute to effective working relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FPPREL210A, 'Contribute to effective working relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Contribute to effective working relationships' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Communicate with others in course of work

1.1. Others are communicated with in course of work within Occupational Health and Safety (OHS) regulations, environmental and safe working requirements/practices, Standard Operating Procedures (SOP), and housekeeping requirements

1.2. Instructions are attended to, interpreted and implemented

1.3. Effective reading and listening skills are demonstrated

1.4. Questions are used to gain additional information

1.5. Verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice

1.6. Misunderstandings in communications are avoided using appropriate confirmation techniques

1.7. Various forms of non-verbal communication are appropriately used when working and communicating with others in the course of duties

2. Contribute to teamwork and work standards

2.1. Teamwork and work standards are contributed to within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

2.2. Work is carried out individually and in association with others in accordance with established performance standards

2.3. Assistance and encouragement is provided to others in workplace activities

2.4. Feedback on work performance is acknowledged, discussed and acted upon

2.5. Personal skills and knowledge are developed through training and other means to ensure an effective contribution to work activities

2.6. Employment conditions are known, understood and followed

2.7. Individual rights and responsibilities are known, understood and fulfilled, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles

2.8. Appropriate action is taken to avoid and prevent harassment of others

3. Resolve conflicts

3.1. Conflicts are resolved within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

3.2. Conflict situations are recognised and appropriate assistance is sought to resolve the conflict with the personnel involved in accordance with company procedures

3.3. An appropriate contribution is made to action to solve conflicts by actively participating in conflict resolution procedures

Qualifications and Skillsets

FPPREL210A appears in the following qualifications:

  • FPP30110 - Certificate III in Pulping Operations
  • FPP20210 - Certificate II in Papermaking Operations
  • FPP20110 - Certificate II in Pulping Operations
  • FPP30210 - Certificate III in Papermaking Operations