Provide specialised timber product solutions

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FWPCOT3269, 'Provide specialised timber product solutions'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide specialised timber product solutions' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Develop complete customer solutions

1.1 Establish and clarify scope of work with customer/client, including intended application and environment, and the critical integrity of the structure.

1.2 Identify suitable products by accessing relevant sources of information.

1.3 Convey detailed features, specifications, benefits, impacts of different product options and fixing/construction issues to customer/client to assist buying decisions.

1.4 Accurately determine product quantities and pricing according to customer/client requirements.

1.5 Provide customer/client with accurate product warranty, payment options, delivery, inclusions and other relevant sale-related information.

2. Conduct merchandising activities within legislative, design and organisational systems

2.1 Interpret and apply legislative, design and organisational system requirements to work activities.

2.2 Follow the processes and procedures that deliver products safely to the customer and which are fit for purpose.

2.3 Ensure recommendations comply with legislative, design and building code requirements.

2.4 Interpret and communicate specific fitting and installation instructions or recommendations to customers/clients.

3. Manage customer relations

3.1 Coordinate and manage delivery of services and products to ensure they effectively and efficiently meet customer service standards.

3.2 Ensure effective interpersonal techniques are applied to client interactions.

3.3 Contribute to the development, refinement and improvement of customer service standards, policies and processes.

3.4 Identify customer service problems and make or recommend adjustments to maintain and improve quality of customer service.

4. Select wood and timber for different applications

4.1 Relate properties, characteristics, features, grade, and treatments of wood and timber products to a range of domestic and commercial applications.

4.2 Select the most appropriate wood and timber products to suit customer installation and construction and cross-trade requirements, and end use.

4.3 Confirm selections with manufacturer data and recommended applications.

4.4 Obtain specialist licensed trade installation information from customer and relate to product selection to ensure product integrity is maintained.

4.5 Provide detailed installation requirements for timber products to timber trade, cross-trade, retail and end use customers.

5. Research and apply new developments in wood, timber and related products

5.1 Use business technologies and networks to access, monitor and select information according to organisation requirements.

5.2 Identify emerging wood and timber technology trends, their uses, impacts and benefits.

5.3 Assess the value of new technologies, services and products to the organisation and marketplace, including ways to promote and advance both organisation and industry.

5.4 Communicate new innovations that may suit end user applications to staff, colleagues and customers.