Manage Telehealth technology

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTADM002, 'Manage Telehealth technology'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage Telehealth technology' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine technology requirements

1.1 Seek information on organisation technology requirements based on consultation with appropriate colleagues and client population needs

1.2 Investigate and document options for Telehealth platforms and select hardware and software options that best meet organisation needs

1.3 Make recommendations to relevant colleagues within scope of own job role

1.4 Obtain and evaluate costings for chosen hardware and software options

1.5 Liaise with Telehealth and video consultation vendors to organise purchase and set up in line with scope of own job role, standards and organisation requirements

2. Set up consultation sessions

2.1 Prepare Telehealth video conferencing equipment for consultations according to organisation policy, procedures and protocols

2.2 Verify all equipment meets requirements of organisation guidelines for Telehealth video conferencing

2.3 Ensure the Telehealth consultation environment and facilities are conducive to patient care ensuring confidentiality and privacy

2.4 Support and coach colleagues with use of Telehealth technology

3. Maintain telehealth equipment

3.1 Complete routine maintenance of Telehealth technologies, supporting equipment and facilities according to manufacturer instructions

3.2 Make regular checks to confirm that technologies meet health, safety, industry and task specific legislation and requirements

3.3 Use troubleshooting techniques to resolve minor technology problems

3.4 Identify situations where expert assistance is required and organise technical support

3.5 Provide information about privacy and confidentiality obligations technical support personnel

3.6 Complete accurate maintenance documentation

4. Protect security of Telehealth information system

4.1 Determine information security risks associated with provision of Telehealth services

4.2 Obtain Telehealth access and equity requirements and clearance levels in accordance with organisational requirements

4.3 Test security of information system with daily data back-up, periodic testing and restoration of back-ups

4.4 Ensure accurate records of user account and security access details are provided to Telehealth clients in line with system integrity, privacy and risk management

4.5 Communicate privacy, confidentiality and security obligations to all Telehealth personnel

4.6 Complete data security documentation according to organisation and legal requirements