Support clients to obtain access to health services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTAHW002, 'Support clients to obtain access to health services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support clients to obtain access to health services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Support clients to communicate with service providers

1.1 Explain services offered by specific health service providers to clients and/or significant others

1.2 Support clients to use their preferred language when communicating with service providers

1.3 Use appropriate visual aids and other resources to support client’s understanding

1.4 Show respectful and culturally appropriate behaviour and communication to the client and/or significant others

2. Assist service providers to understand client and community needs

2.1 Communicate client needs and concerns to service providers to support access to services

2.2 Communicate local community values, beliefs and gender roles to service providers as required

2.3 Explain the role of traditional healers in the community to service providers as required

3. Give practical support to clients when accessing health services

3.1 Book client appointments as required

3.2 Inform client and/or significant other person of appointments

3.3 Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider

3.4 Contact clients as required to ensure appointments are kept

3.5 Follow-up with client and/or significant other person after appointments as required