Provide information about social and emotional support

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTAHW306B, 'Provide information about social and emotional support'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide information about social and emotional support' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify social/emotional needs of clients

1.1 Obtain and record relevant history according to organisation guidelines

1.2 Use basic questioning to investigate and identify needs of individuals and/or community

1.3 Record findings according to organisation guidelines

1.4 Maintain individual and community confidentiality

2. Provide information about available social/emotional support services

2.1 Provide accurate information about counselling and referral targeted to identified individual and community needs

2.2 Adapt delivery of information as required to facilitate understanding and address identified needs

2.3 Obtain further information as required to address identified needs

2.4 Support clients in taking a self-care approach to health in line with individual needs and organisation and community requirements

3. Support clients under stress

3.1 Assist client to feel as comfortable as possible

3.2 Invite client to discuss worries and feelings

3.3 Use basic listening and observation skills appropriately

3.4 Suggest stress reducing activities, as appropriate

3.5 Provide immediate support to clients in crisis, in consultation with the health team and supervisor and in line with organisation procedures

3.6 Offer immediate help to bereaved family members after sudden death

4. Refer clients for social/ emotional support

4.1 Refer individuals and/or groups to providers of social and emotional support services in line with identified individual and community needs

4.2 Consult other health professionals to clarify required care and support services

4.3 Address legislative and confidentiality requirements in the referral process

4.4 Keep records according to organisation guidelines

5. Follow up clients after counselling

5.1 Consult individual and/or community about effectiveness of counselling and associated support provided

5.2 Provide feedback in line with individual, community and organisation requirements

6. Apply self-care strategies

6.1 Acknowledge limits of own personal ability, authority and role

6.2 Seek debriefing as required

6.3 Use ongoing self-care and stress management practices to manage work-related stress

Qualifications and Skillsets

HLTAHW306B appears in the following qualifications:

  • HLT33207 - Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care