Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTAMB005, 'Receive and respond to requests for ambulance service'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Reference books for 'Receive and respond to requests for ambulance service' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements define the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Receive request for service
1.1 Answer promptly incoming requests for service
1.2 Establish details of the situation using effective communication skills, techniques and resources
1.3 Record complete details of the request accurately and in a timely and efficient manner
1.4 Respect confidentiality at all times
1.5 Assess quickly and accurately any potential danger to the caller
2. Respond to request for service
2.1 Determine urgency of the request using information gained from the caller requesting the service
2.2 Communicate clearly safety information appropriate to the situation and caller's needs
2.3 Provide appropriate advice to the caller
2.4 Initiate a suitable response using a prioritising tool
3. Apply strategies to manage the call
3.1 Use active listening skills consistently to help develop a rapport with the caller and to establish trust
3.2 Confirm with the caller that the information they have provided is accurate and complete
3.3 Adjust tone or manner to respond to the callerâ€™s individual needs
4. Refer and finalise request
4.1 Identify and action any need to refer the request for service
4.2 Terminate the call and take follow-up action as necessary