Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTDA306D, 'Assist with administration in dental practice'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Assist with administration in dental practice' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Communicate effectively with clients and other persons | 1.1 Greet clients and other visitors appropriately 1.2 Make available an appropriate environment for the client to complete medical, dental and financial details 1.3 Listen carefully and be sensitive to client and/or carer point of view 1.4 Provide information to client and/or carer appropriately and completely using language that can be easily understood 1.5 Ensure client and/or carer understands information provided to them 1.6 Show empathy and respect for client and/or carer by being polite and avoiding negative comments |
2. Respond appropriately to enquiries from clients and visitors | 2.1 Maintain personal dress and presentation 2.2 Operate communication equipment effectively 2.3 Respond to enquiries promptly, politely and ethically 2.4 Determine the purpose of an enquiry, the identity of the person and retrieve relevant record/s if required 2.5 Prioritise messages and record them legibly and accurately 2.6 Refer enquiries outside area of responsibility and/or knowledge to appropriate supervisor 2.7 Comply with organisation protocols for electronic communication with clients and/or carers 2.8 Maintain confidentiality of information relating to clients, staff and the dental practice/organisation |
3. Allocate appointments appropriate to client and organisation requirements | 3.1 Identify the client's appointment requirements 3.2 Agree an appointment time which meets the client's preferences and the organisation's requirements 3.3 Record the appointment details accurately and legibly using standard dental notation in the organisations appointment system 3.4 Provide a copy of appointment details to the client 3.5 Monitor appointment schedules and notify clients and the oral health care team of any necessary changes within a suitable timeframe |
4. Calculate and record basic financial transactions | 4.1 Complete petty cash vouchers accurately and account for all monies 4.2 Calculate correct fees 4.3 Apply GST where appropriate in line with identified requirements 4.4 Check and record legibly and accurately payments received 4.5 Validate cheques and credit card vouchers 4.6 Provide the client with a receipt |
5. Handle cash and record financial transactions | 5.1 Balance accurately monies received against records of payment in accordance with organisation policies 5.2 Secure cash is secured in an approved location 5.3 Respond to suspected breaches of security and take the appropriate action with minimum delay in accordance with organisation policies 5.4 Identify a record of bad debts and take appropriate action in line with office procedures 5.5 Follow banking procedures in accordance with organisation policies |
6. Maintain client records | 6.1 Remove the correct client files and attach the appropriate fees and diagnostic records 6.2 Place files in order of appointment 6.3 Enter information legibly, accurately and update as appropriate 6.4 File client dental records correctly after use 6.5 Maintain up-to-date, accurate, legible and complete records of laboratory work |
7. Assist with client recalls | 7.1 Apply knowledge of a client recall system 7.2 Mark client records with the relevant recall date as appropriate and as directed by the operator 7.3 Identify clients who are due for recall and notify them that an appointment is due 7.4 Follow-up with courtesy those clients who do not respond to a recall appointment request |