Apply communication skills in nursing practice

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTENN002, 'Apply communication skills in nursing practice'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Apply communication skills in nursing practice' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Use effective communication skills in complex situations.

1.1 Apply principles of effective communication to facilitate, not inhibit, communication with the person.

1.2 Maximise opportunities to involve the person and family or carer in their care and treatment.

1.3 Clarify roles and responsibilities of the interdisciplinary health care team involved in communicating in complex situations, including clarifying own role as an enrolled nurse.

1.4 Demonstrate politeness, respect and empathy in all interactions with the person, family or carer.

1.5 Use health terminology correctly in written and verbal communication with the person, family or carer and with colleagues.

2. Identify and address actual and potential constraints to communication.

2.1 Identify early signs of potentially complex communication situations with a person, including with people who have hearing or vision impairments and require assistance.

2.2 Implement strategies to address complex communication situations in accordance with relevant policies and procedures, and within scope of role.

2.3 Demonstrate advocacy for a person in the health or community care setting.

3. Use information technology to support communication in nursing practice.

3.1 Use computers and related information technology to access, develop and adhere to reporting requirements according to organisation policy and procedures.

3.2 Comply with organisation policy and procedures for electronic communication with the person, family or carer.

3.3 Use information technology including the internet to access data appropriate to own role and organisation policy and procedures.

3.4 Apply ethical principles and follow regulatory responsibilities when using social media and interacting online in nursing role.

3.5 Maintain accurate documentation and adhere to reporting requirements to support safe practice according to organisation policy and procedures.

4. Lead small group discussions.

4.1 Monitor and respond appropriately to changing group dynamics.

4.2 Clarify the purpose of group meetings and manage discussion to achieve identified objectives.

4.3 Implement meeting procedures appropriate to the meeting’s purpose.

4.4 Clarify participants’ roles and use communication strategies to support their effective contribution to discussion.

5. Give and receive feedback for performance improvement.

5.1 Identify effective communication strategies for giving and receiving feedback on own performance.

5.2 Apply strategies that deliver constructive outcomes in giving and receiving feedback.

5.3 Use appropriate language and a respectful manner in giving and receiving feedback.

6. Evaluate effectiveness of communication in complex situations.

6.1 Participate in debriefing sessions following communication for complex situations.

6.2 Document, consider and report outcomes of communication strategies used to address complex situations.