Develop and implement strategies to enhance client safety

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTHIR601B, 'Develop and implement strategies to enhance client safety'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Develop and implement strategies to enhance client safety' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Promote partnerships between client and service provider

1.1 Develop strategies for staff to include clients and carers in planning and delivering health care services

1.2 Identify and support opportunities for staff to involve clients and carers in their care and treatment

1.3 Assist and support staff to clarify and respect the rights of clients and carers through all stages of tests, procedures and treatments

1.4 Assist and support staff to clarify and respect the choices of clients and carers in planning and delivery of health care services

1.5 Identify ways in which clients, carers and the community can contribute to improving health care services

1.6 Support staff to ensure clients and carers are encouraged to ask questions and provide feedback about delivery of health care services

1.7 Provide staff with strategies and techniques to ensure clients and carers are effectively educated about their condition, treatments and available health care services

1.8 Provide staff with appropriate training and resources to support the provision of culturally and linguistically appropriate services

1.9 Create environments and structures to support optimal client and community involvement in health service planning and delivery

2. Enhance client understanding of risk

2.1 Ensure clients and carers are provided with quality information relating to risks involved relating to their health, proposed treatments and ongoing service delivery

2.2 Ensure clients are supported as required to make informed decisions about proposed treatments and ongoing service delivery

2.3 Support the provision of information about the beneficial and harmful effects of care and treatments according to individual circumstances and priorities

2.4 Ensure staff understand the importance of obtaining consent from both ethical and risk management perspectives

3. Manage communication relating to adverse events

3.1 Establish clear processes for managing adverse events and near misses within scope of work role

3.2 Develop open disclosure guidelines based on National Open Disclosure Standard

3.3 Ensure staff know the open disclosure guidelines and how they apply to their work role

3.4 Support staff to apply open disclosure guidelines when clients suffer adverse events and/or near misses

3.5 Ensure clients and carers are supplied with information about available support services

3.6 Ensure emotional and trauma support services are provided to clients, carers and staff who have been involved in an adverse event or near miss

3.7 Disseminate information about learning from adverse events and near misses throughout the organisation

3.8 Foster community awareness of the occurrence of adverse events to enhance client involvement in health care services

4. Evaluate effectiveness of client safety strategies

4.1 Conduct regular organisation self-assessments in relation to cultural and linguistic competence

4.2 Evaluate effectiveness of strategies to involve clients and carers in planning and delivery of health care services

4.3 Evaluate effectiveness of strategies to prevent, manage and communicate adverse events and near misses

4.4 Seek client feedback on an ongoing basis and incorporate into evaluation strategies

4.5 Identify opportunities for improvements in practices and processes impacting client safety

4.6 Provide feedback and recognition to staff to establish and maintain behaviour and attitudes that support and enhance client safety