Coordinate effective functioning of a medical practice

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTMAMP405B, 'Coordinate effective functioning of a medical practice'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Coordinate effective functioning of a medical practice' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Promote effective teamwork

1.1 Demonstrate understanding of different roles and functions within the team

1.2 Obtain and customise templates for contracts, position descriptions and duty statements at the request of appropriate personnel

1.3 Notify appropriate personnel of personal training needs

1.4 Participate in performance reviews as per practice protocols, providing and receiving feedback constructively

1.5 Participate in recruitment and induction training as requested

1.6 Prepare staff rosters in line with state award requirements

1.7 Encourage active participation in team meetings

1.8 Assist with conflict resolution, where required

2. Conduct financial administration

2.1 Apply principles of basic accounting and proper documentation to undertake financial administration tasks, as required

2.2 Remain abreast of and facilitate access to available government incentives

3. Utilise data to measure practice performance

3.1 Apply methods and tools to measure performance of the practice

3.2 Compare performance of the practice against relevant benchmarking tools

3.3 Provide business data to practice principals and other appropriate personnel to enable monitoring and improvement in practice performance

4. Promote innovation and change for improved outcomes

4.1 Identify opportunities for improved work practices in line with practice goals

4.2 Encourage participation in change processes by seeking opinions and suggestions of others in the work team

4.3 Clearly communicate goals and objectives of change

4.4 Evaluate change in conjunction with the practice team to ensure goal is achieved

5. Monitor systems and promote risk reduction strategies

5.1 Ensure client queries, feedback and complaints are addressed courteously and followed up carefully

5.2 Ensure results of follow up are provided to client in timely and sensitive manner

5.3 Monitor practice systems to ensure their adequacy for intended task

5.4 Monitor application of practice protocols to ensure they are clear, in keeping with legislative requirements and industry standards and that they are followed consistently

5.5 Bring areas of potential risk to the attention of appropriate personnel, including adverse incidents

5.6 Bring identified training needs to the attention of appropriate personnel

5.7 Participate in the improvement of systems and monitor for ongoing risk reduction

5.8 Monitor adequacy of indemnity/insurance policies in line with practice policies

6. Facilitate practice accreditation

6.1 Access current information regarding accreditation requirements

6.2 Facilitate practice accreditation processes

6.3 Promote compliance with practice accreditation requirements

Qualifications and Skillsets

HLTMAMP405B appears in the following qualifications:

  • HLT43307 - Certificate IV in Medical Practice Assisting