Facilitate a coordinated approach to client care

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTMAMP407B, 'Facilitate a coordinated approach to client care'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Facilitate a coordinated approach to client care' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Provide instruction and information to clients

1.1 Instruct and inform clients as per doctors request, ensuring consistency of message

1.2 Adhere to scope of own medical assisting role

1.3 Apply effective communication techniques

1.4 Check and ensure currency of information given

2. Follow up clients as per practice protocols and doctor's instructions

2.1 Recall clients as per practice protocols and doctor's instructions

2.2 Manage the medical practice reminder system

2.3 Monitor "did not attend" clients and follow up appropriately

2.4 Identify critical client appointments and follow up according to practice protocols if clients fails to attend

2.5 Document correspondence with and with regard to clients

3. Exchange information among providers effectively and appropriately

3.1 Ensure information exchange, including methods, adheres to legislative requirements as well as industry standards

3.2 Facilitate participation in programs designed to support information exchange

3.3 Follow up missing information, such as discharge summaries, test results

4. Facilitate multi-disciplinary approach to client care

4.1 Gather information related to local service providers and health care programs and maintain its currency

4.2 Ensure service provider and health care program information is readily available to doctors and others in the practice

4.3 Contact appropriate service provider and organise required care as per doctor's request

4.4 Coordinate case discussions amongst providers, when required

4.5 Complete required paperwork or documentation for referral as per doctor's request

4.6 Instruct clients appropriately

5. Extract information from practice database to facilitate optimal care

5.1 Respond to doctor's request for information from practice database regarding specific clients or entire practice client population

5.2 Extract data and check for accuracy

5.3 Assist with data interpretation and analysis, if required


Qualifications and Skillsets

HLTMAMP407B appears in the following qualifications:

  • HLT43307 - Certificate IV in Medical Practice Assisting
  • HLT43312 - Certificate IV in Medical Practice Assisting