Support pharmacist communication with clients and other health professionals

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTPHA008, 'Support pharmacist communication with clients and other health professionals'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support pharmacist communication with clients and other health professionals' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Identify client information needs

1.1 Review client documentation to identify the medicines the client is taking

1.2 Clarify client information needs with pharmacist

1.3 Identify and plan to meet client special needs which may impact on the effectiveness of communication

1.4 Use standard assessment toolsto identify a client’s ability tomanage their medications

1.5 Discuss information needs with the client and /or carer and refer needs outside of scope of role to the pharmacist

2. Gather and prepare information to meet client needs

2.1 Access reference material to gather information

2.2 Ensure information is in a suitable format for the client to understand

2.3 Select appropriatemodes of communicationto suit the purpose and context of the information being provided

3. Provide specific or prepared information to clients

3.1 Provide prepared information to clients when requested by the pharmacist

3.2 Present relevant information to the client clearly and in sufficient detail to meet the needs of the client

3.3 Reinforce the key messages provided to clients by the pharmacist or through consumer medicine information (CMI) and refer needs outside of scope of role to the pharmacist

3.4 Exercise appropriate discretion and confidentiality and explain boundaries of confidentiality to client

3.5 Seek advice and assistance from the pharmacist for unresolved concerns or issues

3.6 Negotiate appointments with client and staff for the provision of information to the client

4. Collect information and provide to other health professionals

4.1 Detect new client admission and notify pharmacist

4.2 Record client’s medication brought into hospital

4.3 Communicate medicines supply information to internal medical, nursing staff and community providers

4.4 Obtain discharge planning information from relevant source

4.5 Prepare information for health professional for verification by the pharmacist

4.6 Transfer information to health professional after verification by pharmacist

5. Confirm that client information needs have been met

5.1 Clarify with client that they understand the information provided

5.2 Confirm with the pharmacist that client information needs have been met

5.3 Record details of information provided to the client