Implement quality assurance processes for business solutions

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICAA6149B, 'Implement quality assurance processes for business solutions'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Implement quality assurance processes for business solutions' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Plan business quality assurance process

1.1. Determine business quality performance expectations and benchmark standards

1.2. Develop business standards and guidelines for achieving each benchmark

1.3. Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures

1.4. Communicate quality policy and procedures to appropriate stakeholders

1.5. Document expectations, standards and benchmarks into a quality plan based on business documentationstandards

1.6. Identify appropriate quality management systems guides, including quality management plan for complex activities

2. Implement quality policies and plans

2.1. Write quality policy for business directive

2.2. Create quality management plan for business process

2.3. Distribute quality management plan to key people for feedback

2.4. Analyse feedback to determine if corrective action needs to be taken

2.5. Make changes to quality management plan, if required, to incorporate corrective action

2.6. Allocate key quality tasks and functions to appropriate person as per the quality management plan

2.7. Establish and document a quality reporting and monitoring program

2.8. Check and document skills of staff to ensure that they are able to meet the quality standards required

3. Control quality assurance processes

3.1. Implement quality performance guidelines, procedures and processes as per the quality management plan

3.2. Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes

3.3. Monitor quality process performance as per the qualitymanagement plan

3.4. Report on monitoring of quality performance to key decision makers

3.5. Identify and record breakdowns in the system and create corrective action requests

3.6. Take immediate corrective action, where necessary

4. Improve quality

4.1. Collect, analyse and measure quality performance results against benchmarks to determine quality standards

4.2. Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action

4.3. Determine corrective actions to be taken and assign responsibility for taking the action where appropriate

4.4. Identify who will be responsible for quality improvement

4.5. Implement corrective action solutions and measure performance

4.6. Review and adjust benchmark standards periodically in order to improve quality performance

4.7. Document quality performance results and disseminate the information to stakeholders as appropriate

4.8. Review business procedures at predetermined schedules as part of a management review process and quality reporting function

Qualifications and Skillsets

ICAA6149B appears in the following qualifications:

  • BSB50307 - Diploma of Customer Contact
  • ICA50205 - Diploma of Information Technology (Project Management)
  • ICA60105 - Advanced Diploma of Information Technology