Implement quality assurance process for websites

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICAI5212B, 'Implement quality assurance process for websites'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Implement quality assurance process for websites' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish standards

1.1. Identify appropriate regulatory, accessibility, industry and organisational compliance standards

1.2. Develop, quantify, document and disseminate measurable performance standards, from the standards identified above, for all documents

1.3. Establish a centralised, distributed or combined quality assurance methodology

1.4. Determine the specification from which the website was developed

1.5. Establish guidelines for controlling, updating and loading new content onto the website

2. Apply standards and track performance

2.1. Apply all processes as an integral part of the website development process

2.2. Validate site, all updates and new content against performance standards, using a wide variety of browsers and tools

2.3. Document and disseminate results

2.4. Provide feedback to web authors, users and administrators on a routine and regular basis

3. Develop and apply continuous improvement process

3.1. Provide performance standards feedback to developers, maintainers and/ or administrators

3.2. Identify below-average or unacceptable performancestandards and apply appropriate measures in order to improve performance

3.3. Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers

3.4. Conduct responses to interaction, feedback and suggestion providers

3.5. Develop procedures to identify whether feedback and suggestions are applied and acted upon

3.6. Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks

4. Document quality assurance practices

4.1. Document quality assurance procedures and processes

4.2. Document quality assurance results

4.3. Document and control changes to procedures, processes and results

Qualifications and Skillsets

ICAI5212B appears in the following qualifications:

  • ICA50205 - Diploma of Information Technology (Project Management)
  • CUF50207 - Diploma of Interactive Digital Media