Work and communicate effectively in an IT environment

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICAICT202A, 'Work and communicate effectively in an IT environment'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Work and communicate effectively in an IT environment' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1. Prepare to communicate and work effectively within an IT organisation

1.1 Gather input from sources of information to develop, refine and document the ICT roles and services in an organisation

1.2 Develop clear knowledge of enterprise policies, procedures and organisational requirements

1.3 Document IT policy and procedures and determine whether they are applied in practice

1.4 Determine key players within the organisation and their role and importance

2. Use positive and varied communication strategies with ICT clients

2.1 Receive requests and enquiries regarding the use of ICT equipment, operating systems and software from clients and colleagues in a polite and appropriate manner

2.2 Respond appropriately to client and colleague requirements and identify options

2.3 Present written information and ideas in clear and concise language to ensure the intended meaning is understood

2.4 Record information or messages and refer client requests to the appropriate person according to organisational procedures

2.5 Inform client of the progress of their request or enquiry and advise them of the organisational process for answering their request or enquiry

2.6 Escalate inquiries that cannot be satisfied immediately

2.7 Supply follow-up information to client as required in a timely manner

2.8 Accommodate cultural differences in the workplace