Action and complete change requests

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICAS4106B, 'Action and complete change requests'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Action and complete change requests' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Review change requests

1.1. Receive and document requests for hardware and software changes, utilising a change management system and according to organisational help desk procedures

1.2. Gather and organise system data relevant to the change requests, using available diagnostic tools

1.3. Review the proposed changes against current and future business requirements and examine the system data, with work team, in order to select appropriate changes to be carried out

1.4. Discuss and clarify the selected changes with client

2. Modify system according to requested changes

2.1. Develop a plan, with prioritised tasks and contingency arrangements, for modification of the system

2.2. Undertake the selected system changes according to organisational guidelines and procedures and in accordance with manufacturer recommendations

2.3. Test the system changes for performance and identify problems

2.4. Resolve identified problems

2.5. Revise relevant client and technical documentation to reflect system changes according to organisational standards

2.6. Notify client of status of change and update change management system, as per organisational help deskprocedures

3. Prepare and deliver training on use of modified system

3.1. Prepare training to meet the needs of client in using the changed system

3.2. Deliver prepared training appropriate for the client

Qualifications and Skillsets

ICAS4106B appears in the following qualifications:

  • ICA40105 - Certificate IV in Information Technology (General)
  • ICA40605 - Certificate IV in Information Technology (Testing)
  • ICA40205 - Certificate IV in Information Technology (Support)