Implement maintenance procedures

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICAS4114B, 'Implement maintenance procedures'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Implement maintenance procedures' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Determine best practices for equipment and software maintenance

1.1. Identify equipment and software that is to be maintained and implement processes to ensure future acquisitions of equipment and software are identified

1.2. Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability

1.3. Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research

1.4. Obtain requirements from user in the area of equipment maintenance and reliability

1.5. Document procedures for maintenance based upon best practices

2. Identify resources to provide equipment and software maintenance

2.1. Identify and record the level of support that can be provided by in-house resources

2.2. Identify and record the support to be supplied by external or third-party organisations

2.3. Develop or update service-level agreement with internal user and third-party suppliers

3. Revise practices, where appropriate

3.1. Monitor and review maintenance operation

3.2. Identify problem areas including failures to meet service-level agreements, and consider changes to maintenance procedures

3.3. Assess changes in consultation with user, support staff and third party suppliers

3.4. Design and implement improvements to maintenance procedures

Qualifications and Skillsets

ICAS4114B appears in the following qualifications:

  • ICA40105 - Certificate IV in Information Technology (General)
  • ICA40605 - Certificate IV in Information Technology (Testing)
  • ICA40205 - Certificate IV in Information Technology (Support)
  • PSP42010 - Certificate IV in School Support Services
  • PSP41904 - Certificate IV in Government (School Support Services)
  • CUF40307 - Certificate IV in Broadcast Technology