Support system software

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICAS4127B, 'Support system software'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support system software' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Maintain system software

1.1. Evaluate system effectiveness against organisationalrequirements and benchmarks, to determine if maintenance activities should be commenced

1.2. Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems

1.3. Monitor system data levels to determine whether system performance is consistent with predetermined standards

1.4. Troubleshoot the system, if required, with appropriate system tools

1.5. Monitor and retune the system, where applicable, to improve performance

2. Set up and manage the system files

2.1. Evaluate systemrequirements and monitor the appropriateness of file and folder structures

2.2. Use the appropriate administration and tools to create file and folder structures

2.3. Set security, access and sharing of file system to meet requirements

2.4. Identify the virus protection requirements of the network in line with policies and organisational requirements

2.5. Scan the system for viruses and remove detected viruses

2.6. Test the file system to ensure that appropriate access is available to the user groups

2.7. Ensure log-on scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs

2.8. Document the file system created in accordance with organisational guidelines

3. Monitor and manage system usage and security

3.1. Monitor user access against user access levels

3.2. Review securityrequirements for user and data to be stored on network

3.3. Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes

3.4. Implement a system to provide back-up and to restore services in the event of a disaster

3.5. Document disaster recovery procedures

4. Carry out system backup

4.1. Confirm the back-up schedule meets organisationalrequirements

4.2. Ensure system back-ups are completed according to organisational, scheduling and system requirements

4.3. Ensure that a secure off-site location for the storage of back-up media is provided and used

4.4. Ensure system back-ups are recorded according to organisational requirements

5. Restore system backup

5.1. Ensure system restores are completed when required for system recovery or testing according to organisationalguidelines

5.2. Optimise the restored system according to organisationalrequirements

5.3. Ensure system restores are documented according to organisational requirements

Qualifications and Skillsets

ICAS4127B appears in the following qualifications:

  • ICA40105 - Certificate IV in Information Technology (General)
  • ICA30105 - Certificate III in Information Technology
  • ICA40405 - Certificate IV in Information Technology (Networking)
  • PSP30604 - Certificate III in Government (School Support Services)
  • PSP30704 - Certificate III in School Support Services
  • CUF40307 - Certificate IV in Broadcast Technology