Maintain website performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICAS4191B, 'Maintain website performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Maintain website performance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Benchmark website performance

1.1. Review client performance expectations from specifications and businessrequirements

1.2. Test administration and maintenance requirements against specifications and business requirements

1.3. Establish performance benchmarks from specifications and businessrequirements

1.4. Ensure performance benchmarks are tested

1.5. Record measured performance benchmarks against specifications

2. Track website performance

2.1. Measure actual website performance against performance benchmarks in key areas and record outcomes

2.2. Establish procedures and policies for maintaining stability of actions and processes related to the website

2.3. Identify faults or suggest improvements to the website

2.4. Implement improvements according to businessrequirements and in line with policies and procedures

2.5. Establish automatic fault reporting procedures and processes

2.6. Monitor and maintain website security measures

2.7. Implement administration and maintenance schedules

2.8. Establish preventative maintenance and administration indicators and ensure an alert system is enabled

2.9. Track user activities and make changes to policies or procedures, depending on findings

3. Tune performance

3.1. Compare actual website performance against benchmarks over an appropriate period and make changes based on inconsistencies

3.2. Record performance inconsistencies and incorporate learning into revised polices and procedures

3.3. Use diagnostic and software tools to identify and correct website faults

3.4. Plan and action preventative maintenance on a regular basis, to ensure continuous and consistent performance of website

3.5. Complete and record fault correction and maintenance reports

4. Initiate and monitor performance improvement

4.1. Establish a mechanism for capturing client initiatives to assist in identifying maintenance or administration process performance problems

4.2. Review security tools and procedures and conduct improvements where necessary

4.3. Document and implement maintenance schedules

4.4. Review maintenance and administration documentation in line with policies and procedures, in order to identify areas for performance improvement

4.5. Update the website on a regular basis, including information, links, multi-media links and back-end software

4.6. Provide a timely and appropriate response to client to provide improvement or maintenance suggestions

Qualifications and Skillsets

ICAS4191B appears in the following qualifications:

  • ICA40305 - Certificate IV in Information Technology (Websites)
  • ICA40105 - Certificate IV in Information Technology (General)
  • ICA30105 - Certificate III in Information Technology
  • PSP42010 - Certificate IV in School Support Services
  • PSP41904 - Certificate IV in Government (School Support Services)
  • CUS40209 - Certificate IV in Sound Production
  • CUS40309 - Certificate IV in Music Business