Review and develop IT maintenance strategy

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICASAS510A, 'Review and develop IT maintenance strategy'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Review and develop IT maintenance strategy' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1. Identify and analyse maintenance needs

1.1 Identify risks to business continuity due to system malfunction, including quantification of possible loss

1.2 Identify core business functions and determine the service requirements for those functions

1.3 Develop a maintenance philosophy to meet business needs and apply it to dealings with the client

2. Identify and analyse IT system components to be maintained

2.1 Review systems architecture and configuration documentation for currency

2.2 Conduct an equipment and software audit if appropriate information is not available

2.3 Determine and document the warranty status of components and software according to vendor, project or organisational requirements

2.4 Identify critical components and software and document recommendations regarding possible service arrangements

3. Develop service level agreements

3.1 Determine the views and requirements of the client in order to identify maintenance requirements

3.2 Prepare service level agreements (SLAs) to match client user and business requirements

4. Formulate maintenance strategy

4.1 Examine maintenance options against cost constraints, risks to business continuity and SLAs

4.2 Identify a specific maintenance strategy based on cost, business and SLA requirements

4.3 Create a preventative maintenance schedule based on cost, business and SLA requirements

4.4 Negotiate a maintenance strategy with client and make changes to SLAs where necessary

4.5 Document the recommended procedure for approval from appropriate person according to organisational requirements

5. Define client and supplier processes and standards

5.1 Negotiate and create reporting procedures for service requests with client and suppliers

5.2 Determine response time standards with client and suppliers

5.3 Create escalation procedures with client and suppliers

5.4 Set up the help desk or other support function according to agreed standards and procedures and in line with industry best practices