Maintain ethical conduct

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICAW4214B, 'Maintain ethical conduct'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Maintain ethical conduct' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Protect the interests of clients

1.1. Monitor continuity of computing services and information flow

1.2. Ensure the integrity and security of other information as required by organisational policies, legislation andstandards

1.3. Identify potential conflicts of interest and notify relevant parties of potential conflicts

1.4. Maintain confidentiality and proprietary rights of client interests

2. Produce quality products and services

2.1. Provide products and services that match the operational and financial needs of clients

2.2. Ensure value for money in services and products produced for clients

2.3. Maintain and work to industry and international standards

2.4. Implement quality processes when developing products and maintaining service

3. Ensure correct representation

3.1. Present skills, knowledge and qualifications in a professional manner

3.2. Acknowledge services and products developed by self and others correctly

3.3. Provide unbiased and objective information to clients

3.4. Provide realistic estimates for work

4. Produce code of ethics

4.1. Investigate and review industry standards, policies and legislations to understand the wider context of ethics

4.2. Create a code of ethics for the organisation based on that review

4.3. Disseminate and collect feedback from stakeholders

4.4. Integrate feedback as appropriate

4.5. Publish and promulgate the code of ethics to ensure all personnel and clients have access

5. Maintain good work practices

5.1. Perform regular checks to ensure all personnel understand and are applying the code of ethics in the workplace

5.2. Establish a review and grievance procedure to enable confidential reporting of issues arising

5.3. Interview and regularly follow up with clients to ensure they are receiving consistent and appropriate service

5.4. Take action to ensure all personnel participate in regular performance reviews and skill updates

Qualifications and Skillsets

ICAW4214B appears in the following qualifications:

  • ICA40305 - Certificate IV in Information Technology (Websites)
  • ICA40105 - Certificate IV in Information Technology (General)
  • ICA40505 - Certificate IV in Information Technology (Programming)
  • ICA40605 - Certificate IV in Information Technology (Testing)
  • ICA40405 - Certificate IV in Information Technology (Networking)
  • ICA40205 - Certificate IV in Information Technology (Support)
  • ICA40805 - Certificate IV in Information Technology (Multimedia)
  • ICA40705 - Certificate IV in Information Technology (Systems Analysis and Design)