Troubleshoot digital media

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICPPR386A, 'Troubleshoot digital media'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Troubleshoot digital media' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify substandard process performance

1.1. Operation of printing device is determined to manufacturer's specifications

1.2. Outputs are identified as consistent with normal operation by comparison to proofs, dummy copies or samples

1.3. Signs of equipment degradation and impending failure are identified and appropriate follow-up action is taken according to workplace procedures

1.4. Equipment outputs are inspected to determine nature of the problem

1.5. Nature of substandard performance is defined and reported

2. Identify causes of substandard performance

2.1. Causes of substandard performance are identified using a process for investigation

2.2. Records are reviewed to ensure that device had been maintained according to manufacturer's specifications

2.3. Calibration records are reviewed to ensure system is within calibration

2.4. Appropriate test procedure, materials and equipment are verified

2.5. Performance tests are conducted as appropriate to investigation

2.6. Equipment and/or testing variables are analysed to develop list of possible causes of substandard performance

2.7. Causes or substandard performance are isolated using the process for investigation

3. Propose corrective action

3.1. Corrective action is proposed and trialled based on investigation

3.2. Trial data is monitored to ensure outputs are consistent with normal operation

3.3. Trial results are reviewed to confirm validity of corrective action

3.4. Workplace records are maintained as required

Qualifications and Skillsets

ICPPR386A appears in the following qualifications:

  • ICP30410 - Certificate III in Printing and Graphic Arts (Digital Printing)
  • ICP30510 - Certificate III in Printing and Graphic Arts (Printing)