Communicate in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICPSUP262, 'Communicate in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate in the workplace' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Convey and handle information

1.1 Gather, record and convey simple and routine information in a workplace related context

1.2 Personal interaction is conducted in a courteous manner in the workplace context

1.3 Queries are made clearly and concisely in a workplace context

1.4 Procedures for location and storage of information are employed, and the particular workplace practices are adhered to

1.5 Information is organised clearly, concisely and logically, and complies with workplace practices

1.6 Workplace documents are completed clearly and accurately within a specified time

1.7 Time is used efficiently in a workplace context

2. Give and follow simple routine instructions

2.1 Safe work practices are incorporated in instructions

2.2 Instructions are accurate, clear, concise and comprehensive, and are consistent with the skills of the receiver

2.3 Appropriate methods of instruction are selected

2.4 Interaction with others is efficient, effective, responsive, courteous and supportive

2.5 Prescribed sequences are adhered to in a workplace related context

2.6 Routine checking of own and others’ performance is exercised

2.7 Task is carried out in a workplace related context

3. Participate in small informal work groups

3.1 Interaction is supportive, efficient, effective and courteous

3.2 Participation in discussions takes place in a workplace related context

3.3 Contributions are constructive in terms of the goal

3.4 Group decisions are understood and confirmed

4. Interact with clients

4.1 Interaction with clients within, and external to, an organisation about simple routine matters

4.2 Interaction is consistent with the needs of organisation, and organisation is presented in a positive and client-centred way

4.3 Correct forms of greeting, identification and address are used according to enterprise practices

4.4 Needs of the client are clarified and noted where appropriate

4.5 Referral processes are followed to establish contact between client and appropriate personnel

4.6 Discretion and confidentiality are exercised where appropriate

4.7 Appropriate follow-up steps are taken according to enterprise customer service practices