Use multiple information systems

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTCC320A, 'Use multiple information systems'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Use multiple information systems' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Access a range of information systems


Log on to information systems efficiently


Navigate through interfaces between information systems relevant to role


Navigate screens to locate displays and information relevant to role


Process customer information using multiple information systems


Analyse customer inquiry to identify information needs


Identify information systems required to satisfy information needs


Interrogate information systems to complete customer inquiry or transaction


Record customer information in information systems to complete customer inquiry or transaction


Use the shortest reasonable pathways to navigate between and within information systems


Maintain a dialogue with the customer while operating information systems


Verify information with customer to complete transaction


Identify and rectify information system and processing errors


Identify errors in information systems relevant to role


Analyse errors for their impact on information systems and customers


Identify source of errors where possible


Consult with stakeholders to identify actions to rectify errors


Arrange rectification and confirm that amendments are accurate


Inform customers of errors and take necessary action


Identify information system faults and notify according to policy


Recommend procedural change according to policy

Qualifications and Skillsets

ICTCC320A appears in the following qualifications:

  • HLT31907 - Certificate III in Ambulance Communications (Call-taking)
  • SIR30307 - Certificate III in Wholesale